Terms and Conditions

A contract will be formed, with the customer when a booking has been accepted by Laser Squad and payment has been received. 

With all activities there is an element of risk, we have put control measures in place to ensure all our customers are kept safe at all times. However, we are unable to stop all hazards e.g. trips and falls, which means minor injuries may occur like strains, sprains, bruises. There will be at least one trained first aider at every session. Players must, however, acknowledge the inherent risks by reading and signing the Rules & Application Form, for players that are under 18 years old, a parent or guardian will be required to sign this on their behalf. 

All players that are under 18 years old must obtain permission of their parent or guardian before taking part in laser tag and they must accept the risks that may be involved in playing laser tag. Players under 18 must be supervised by an adult. 

Laser Squad will accept bookings on the basis that the player will, at all times, follow the Rules set out by Laser Squad. 

Cancellations – general bookings 

If you must cancel your session, you must do this by telephone on 07833 281576 or by email at [email protected]. If you are phoning you must speak to a member of the team for your cancellation to be accepted.

If you have provided us with at least 7 days’ notice, we can offer you a refund or book you on to another session. Refunds issued where the customer has requested cancellation will be subject to a deduction of the card processing fee charged by our card payment processor that is not recoverable to Laser Squad, the amount will be advised at the time of cancellation. For cancellations 0-6 days prior to the date of your session, we may at our discretion, allow you to transfer your booking if the event still has the minimum number required to run the session you were booked onto. If a transfer has been approved, no further transfers will be approved for the same booking. If the event you are cancelling does not meet the minimum numbers owing to your cancellation, no refund will be provided.

If you are late for your session and the safety brief and game has already started, you may not be able to join the session, this will constitute as a cancellation and no refund or re-booking will be given. This also applies to no shows.

Photos 

On some occasions a photographer will be at our sessions, photos that are taken may appear on our website and promotional material. If you do not wish to be photographed or, for legal reasons you or a member of your group are not allowed to be photographed, please let a marshal know at the start of the session. 

Corporate and School Trips – (Minimum 10 players, maximum of 40 players)

When booking your Corporate or School Trip, you will be required to pay a deposit of 25%, which is non-refundable. Laser Squad will provide you with an invoice once your booking has been confirmed.

We will then require the balance two weeks prior to the date of your session. If your booking is made less than two weeks prior to the date of your session, you will be required to pay the whole balance at the time of the booking. 

If you wish to change the number of players, please contact us as soon as possible and we will send you an additional invoice. As long as we receive your payment prior to the date of your session additional players will be able to attend. 

If you must cancel your session, you must write to us at [email protected] at least 2 weeks prior to your session date. Full payment will still be required if your cancellation is made with less than 2 weeks’ notice. 

Behaviour – Fighting or bullying

Fighting or bullying will not be tolerated, guilty players may be asked to leave the game. No refunds will be given.   

If players disrupt the running of the session, they may be removed from the session, no refunds will be given. 

Any damage caused to Laser Squad’s equipment as a result of the players bad behavior will be charged to the player.  

Players that are clearly affected by drink or drugs will not be allowed to play.

Health and Wellbeing

Unfortunately, those with high blood pressure, heart problems, epilepsy, back or neck problems or are pregnant will not be able to play. This is a requirement of our insurance.

Personal Property 

Personal property will remain the players and customers responsibility throughout the session. 

Cancellations by Laser Squad 

Every attempt will be made by Laser Squad to ensure that all sessions are run, however, there may be times that Laser Squad has to cancel the session due to dangerous or unsuitable weather conditions, issues with the venue or staffing issues. Laser Squad will ensure players are informed as soon as possible. Full refunds will be provided to customers or rebooking’s will be arranged with the customer. 

If Laser Squad is unable to provide any of the Services as a result of an event beyond its reasonable control it will endeavour to rearrange your Booking. Laser Squad is not liable for any additional losses incurred by you as a result of an event beyond our reasonable control.

Laser Squad will notify customers if the required minimum to run the session has not been reached due to cancellations, at that point customers will have the choose to attend the session or to rearrange to another date.

COVID-19 

You must follow all guidelines set by the Government, regarding self-isolation or if you are experiencing symptoms. 

You must be symptom free for at least two weeks prior to the date of your session. If you have had symptoms at any time within the last two weeks then you should not attend your session.

If you provide between 0-6 days’ notice you will be able to book onto another session at a later point. If members of your group are unable to attend due to COVID-19, only those affected will be eligible for a refund or rebooking. There is no expiry date on your rebooking. 

Errors and omissions

We reserve the right not to honour discounts or free service where these have been granted in error, either through technical issue or mispricing/miscalculation – for example the discount offered by a promotional code is greater than advertised. We will cancel your booking and explain what has happened, offering you to the opportunity to rebook at the correct price.

Complaints procedure 

Any complaints should be made by email to [email protected] . The team will aim to respond to complaints within 5 working days.