A contract will be formed, with the customer when a booking has been accepted by Laser Squad and payment has been received.
With all activities there is an element of risk, we have put control measures in place to ensure all our customers are kept safe at all times. However, we are unable to stop all hazards e.g. trips and falls, which means minor injuries may occur like strains, sprains, bruises. There will be at least one trained first aider at every session. Players must, however, acknowledge the inherent risks by reading and signing the Rules & Consent Form, for players that are under 18 years old, a parent or guardian will be required to sign this on their behalf.
All players that are under 18 years old must obtain permission of their parent or guardian before taking part in laser tag and they must accept the risks that may be involved in playing laser tag. Players under 18 must be supervised by an adult.
Laser Squad will accept bookings on the basis that the player will, at all times, follow the Rules set out by Laser Squad.
Ticketed events
For the avoidance of any doubt, one ticket is required per participant. A participant is a singular individual above the age of six with a completed consent form joining one of our public sessions.
You acknowledge that by making a booking you accept that we may contact you using the email address and telephone number provided to give you further information relating to your booking such as confirmation emails, consent form reminders and to collect customer feedback. This may include transferring your email address to providers such as TripAdvisor to administer our feedback collection, but we will not use your contact information for any other purpose including marketing without specific consent.
Cancellations – general bookings
If you must cancel your session, you must do this by email at [email protected].
Bookings are non-transferable, not for resale and will become automatically void on any transfer for value. Bookings are only valid on the date you have purchased tickets for as noted on your confirmation email. For the avoidance of any doubt, pre-booked tickets are non-refundable.
If you are late for your session and the safety brief and game has already started, you may not be able to join the session, this will constitute as a cancellation and no refund or re-booking will be given. This also applies to no shows.
Photos
On some occasions a photographer will be at our sessions, photos that are taken may appear on our website and promotional material. If you do not wish to be photographed or, for legal reasons you or a member of your group are not allowed to be photographed, please let a marshal know at the start of the session.
Private Groups, Corporate and School Trips – (Minimum 12 players)
When booking your Corporate or School Trip, you will be required to pay a deposit of 25%, which is non-refundable. Laser Squad will provide you with an invoice once your booking has been confirmed.
We will then require the balance two weeks prior to the date of your session. If your booking is made less than two weeks prior to the date of your session, you will be required to pay the whole balance at the time of the booking.
If you wish to change the number of players, please contact us as soon as possible and we will send you an additional invoice. As long as we receive your payment prior to the date of your session additional players will be able to attend.
If you must cancel your session, you must write to us at [email protected] at least 2 weeks prior to your session date. Your deposit will be forfeited and full payment may still be required if your cancellation is made with less than 2 weeks’ notice. All payments are non-refundable unless Laser Squad cancel your booking.
Behaviour – Fighting or bullying
Fighting or bullying will not be tolerated, guilty players may be asked to leave the game. No refunds will be given.
If players disrupt the running of the session, they may be removed from the session, no refunds will be given.
Any damage caused to Laser Squad’s equipment as a result of the players bad behavior will be charged to the player.
Players that are clearly affected by drink or drugs will not be allowed to play.
Health and Wellbeing
Unfortunately, those with high blood pressure, heart problems, epilepsy, back or neck problems or are pregnant will not be able to play. This is a requirement of our insurance.
Personal Property
Personal property will remain the players and customers responsibility throughout the session.
Cancellations by Laser Squad
Every attempt will be made by Laser Squad to ensure that all sessions run, however, there may be times that Laser Squad has to cancel the session due to dangerous or unsuitable weather conditions, issues with the venue or staffing issues. Laser Squad will ensure players are informed as soon as possible. Full refunds will be provided to customers or rebooking’s will be arranged with the customer.
Errors and omissions
We reserve the right not to honour discounts or free service where these have been granted in error, either through technical issue or mispricing/miscalculation – for example the discount offered by a promotional code is greater than advertised. We will cancel your booking and explain what has happened, offering you to the opportunity to rebook at the correct price.
Complaints procedure
Any complaints should be made by email to [email protected] . The team will aim to respond to complaints within 5 working days.
