Whilst we have designed our games to be suitable for a diverse range of audiences, it’s important to recognise the nature of our events, the environment we play in and the equipment we use might make Laser Tag unsuitable for some audiences. Over the past year we’ve welcome thousands of customers including many with additional needs, so please take some time to read the guidance we’re providing below to get the best from your experience with us and to assess the suitability of our event for your particular circumstances.

Our events are competitive

Our games are designed to bring out the best in our participants, but there will be winners and losers, and the gameplay can become heated and emotionally charged at times. Players can experience frustration if they are repeatedly targeted by opposing team members, have not taken on board guidance from the marshals with regards to taking cover or have not understood the scenario objectives. Our marshals will clearly explain the game objectives as well as the correct usage of all equipment ahead of the games and provide tips and guidance throughout the games themselves, but this is reliant on participants taking this on board and paying close attention to the briefings. Some participants with ASD, Autism and/or ADHD have struggled with the competitive nature of the scenarios, and as such, we ask that parents/guardians firstly consider whether this type of event is likely to cause emotional distress or frustration, and be on hand to help support any developing situations that might arise because of these reactions. We should note that many many players with additional needs such as outlined above have had hugely rewarding, fun and action-packed sessions with us, but it might be inappropriate for a small minority of participants.

Our equipment provides tactile and audible feedback

Our equipment provides audible feedback and the taggers are relatively loud, they are not overbearing and should not cause discomfort even for those somewhat sensitive to noise. All participants must wear a headset which is worn on top of a baseball cap which sits relatively snugly on players heads. The headsets vibrate in various ways when a player is hit, as does the tagger itself, these contribute to the overall immersion within the games but may not be appropriate for those sensitive to vibrations. This is part of the design of the equipment and cannot be disabled. A medium to high pitched beep is emitted from the headset at the point a player is defeated, which can cause frustration and sometimes discomfort for those sensitive to high pitched noises.

Our equipment is robust, but not indestructible

We’re not using toys, we’re using a technologically complex tactical laser tag system, with components that are expensive and difficult to replace. The safety of our participants is our primary concern, but we also have an obligation to protect our equipment too. If a participants behaviour becomes a concern, we may ask for your assistance in safely removing our equipment in order to calmly defuse a situation and would appreciate your support in making sure this can happen – you know your participant best, and will recognise trigger points, and the safest and calmest may to deconflict/defuse any rising tension/aggressive behaviour. Deliberate damage of our equipment could lead to a very expensive repair bill being passed on to you as the responsible adult.

Mobility issues

We play in a woodland environment with uneven surfaces, across 3.5 acres at our largest site. The games themselves are relatively fast paced, but participants can be just as effective taking a methodical approach and moving carefully through the play area. Our marshalls will provide additional assistance during the games, such as respawing a player directly rather than requiring them to return to base, if the need arises and this can be done in a safe manner without compromising their role overseeing the entire play area..